2012 Federal User Group
"Orchestrating Agency Effectiveness, Efficiency + Engagement"
March 29, 2012-
See It: Watch the Serena Application Lifecycle Management Demo
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White Paper
Read About a New Approach to Orchestrating Your Application Delivery Processes
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8 Ways to Business Value from Investments in Application Release Management
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Jan 27, 2012 - Is Your Approach to ITSM Working? – An Alternative to Rip and Replace
Jan 26, 2012 - ITSM Vendor Directory
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HDI Live Forum Roundtable – Southern California
February 2nd @ 1:00 pm to 4:30 pm -
16th Annual International IT Service Management Conference & Exposition
February 19 – 22, 2012 - See more »
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Serena Service Manager does exactly what we need it to do. It is extremely comprehensive and provides an interface that is both easy for us to use and also customize, when needed. The other products that we looked at were too rigid and didn’t offer the level of flexibility we required. Price and deep reporting capabilities also played an important role in our decision to go with Serena – the competition didn’t come close.
It was very powerful to be able to show the art of the possible within a week rather than having to wait three months to see a solution. By automating the process with SBM, the time to respond to service requests was reduced from 6 weeks to 6 minutes.
With Serena Dimensions, we are lowering costs and reducing risk, which supports the top line objectives of the company.
Any time we look at using SBM, we ask the question, ‘will this process change or expand?’ If the answer is ‘yes,’ then we absolutely use SBM to automate the process. We have evaluated other tools and we cannot find anything that is as flexible to let us make changes on the fly like SBM.
We've solved a number of problems with ChangeMan ZMF, including standardized and enforced processes, streamline application lifecycle, improved compliance, increased efficiency and better communications. This translates to greatly improved products and happier staff.
Making our processes around software development, change management and audit tracking more efficient was a necessary investment for us. With Serena, we have been able to achieved our efficiency goals and provide better quality information back to the business.
We looked across our development processes to see how we could enhance best practices and streamline our efforts, and what products were available to support these activities. Serena's vision for orchestrated ALM was the best fit for our own requirements around development and release management.
Serena allows us to do development cheaper, faster and better than ever before. Orchestrated ALM improves our visibility and give us the ability to measure cycle time and rework throughout the application delivery process.
With Serena, we were able to deploy Service Request Management, Incident Management, and Problem Management and set up training for our 200 local, remote, and overseas users, including advanced training for our Service Desk analysts – all within 90 days.